Prouter, an easy and fast logistics service provider.

We help you enjoy global shopping.


You need to know that for fragile items, there's no compensation if damaged during the shipment. Make sure your seller pack it well to prevent such problem.

If the parcel lost during the process of delivering from China to the customer, maximum compensation is three times of the shipping cost or total goods price, depend on whichever lower. Maximum compensation is USD 100

When you receive the goods, if there are missing stuff, please photographed your parcel with details and provide our online customers service a picture of your package on a scales (weighing machine) to show the packet total weight in three days.

Download the form and fill it as asked, then send the form to  with your proofs.